Terms of service
Welcome to maau! These Terms of Service (“Terms”) govern your access to and use of the maau website (the “Site”) and any services provided by maau, including the purchase of cat harnesses, leashes, and related products (collectively, the “Services”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
maau is a business registered in Hong Kong and operates in compliance with Hong Kong laws. These Terms shall apply to all transactions, regardless of the location of the buyer.
1. General Information
maau operates an online store at [https://www.maauishere.com] (“we,” “us,” or “our”). By using our Services, you confirm that:
You are purchasing products for personal use and not for resale or unauthorized distribution.
You accept responsibility for complying with any local laws and regulations applicable in your country of residence or use.
2. Changes to the Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Site. It is your responsibility to review these Terms periodically. Your continued use of the Site or Services after changes are posted constitutes your agreement to the updated Terms.
3. Products and Services
3.1 Product Descriptions
We strive to ensure that all product descriptions, images, and details on our Site are accurate. However, we do not guarantee that the information provided is free of errors, complete, or current. If a product you receive differs significantly from the description, please contact us for assistance.
3.2 Pricing and Availability
All prices are listed in Hong Kong Dollars and are subject to change without notice.
Prices do not include taxes, duties, or customs fees that may apply to international orders.
We reserve the right to modify or discontinue any product without prior notice.
If an error in pricing occurs, we may, at our discretion, cancel or adjust your order and notify you of the correction.
3.3 Use of Products
Our products are intended for use with cats only. maau is not responsible for any misuse, damage, or injury caused by improper use of our products.
4. Orders and Payments
4.1 Order Acceptance
By placing an order, you agree to purchase the product(s) listed in your order at the stated price.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in pricing, or suspected fraudulent activity.
4.2 Payment
Payment must be made at the time of purchase. We accept the payment methods listed on our Site.
All transactions are processed securely, and we do not store your payment information.
4.3 International Orders
If you are ordering from outside Hong Kong, you are responsible for ensuring the products comply with your local laws.
Additional charges, such as customs duties, import taxes, or brokerage fees, may apply to your order. These charges are your responsibility and are not included in the product price or shipping cost.
4.4 Shipping and Delivery
We ship worldwide, and shipping fees will be calculated at checkout based on your location and selected shipping method.
Delivery times may vary depending on your location. Please note that international shipments may experience delays due to customs processing.
Once your order is shipped, we will provide tracking information (where applicable).
maau is not responsible for delays caused by shipping carriers or customs procedures.
5. Returns and Exchange
5.1 No Refunds
All sales are final. We do not offer refunds for any reason, including but not limited to a change of mind, incorrect size selection, or dissatisfaction with the product.
5.2 Exchanges
We allow exchanges for defective or incorrect items only. Exchanges must be requested within 7 days of receiving your order.
To qualify for an exchange:
- The item must be unused, in its original packaging, and accompanied by proof of purchase.
- You must contact us at [email protected] to request an exchange authorization before returning the product.
Shipping fees for the return of the original item and the shipment of the replacement item are the responsibility of the customer unless the product was defective or we made an error.
5.3 Exchange Process
Once we receive and inspect the returned item, we will process the exchange and ship the replacement item to you.
If the requested replacement is out of stock, we will notify you, and you may choose an alternative product of equal value.
6. Intellectual Property
All content on the Site, including but not limited to images, text, logos, and product designs, is the property of maau and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent.
7. Limitation of Liability
To the fullest extent permitted by applicable law, maau shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site, products, or Services. This includes damages related to product misuse, shipping delays, or loss of data.
If you are located in a jurisdiction that does not allow limitations on implied warranties or liability for incidental damages, some of these limitations may not apply to you.
8. Indemnification
You agree to indemnify and hold maau harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Site or violation of these Terms.
9. Governing Law and Jurisdiction
These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).
Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts of Hong Kong.
10. International Users
If you access our Site from outside Hong Kong, you are responsible for compliance with your local laws. By placing an order, you acknowledge that the transaction is being processed in Hong Kong and agree to these Terms.
11. Contact Us
If you have any questions about these Terms, our products, or Services, please contact us:
maau
Email: [email protected]
WhatsApp: +852 5212 7037
By using our Site or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms of Service.