Product Information

How do I choose the right size for my cat?

Each product page includes a detailed sizing chart to help you find the perfect fit for your cat. We recommend measuring your cat’s neck and chest circumference before placing an order. If you have questions, feel free to contact us for assistance.

 

Will the cat get out of the harness?

Our harness is engineered for safety and can withstand a pulling force of up to 30 kg. All harness straps are adjustable to ensure a perfect fit on the cat’s body, which greatly minimizes the risk of escape. However, like all harnesses, it is not 100% escape-proof.

 

Are your harnesses escape-proof?

Our harnesses are designed to be secure and escape-resistant when properly fitted. However, every cat is different, so we recommend supervising your cat while they wear the harness and ensuring it is adjusted snugly but comfortably.

 

Are your harness and leash fit for dogs too?

Our harnesses and leashes are especially designed for cats, but they can withstand a pulling force of up to 30 kg, which may make them suitable for puppies. However, we do not recommend using them for larger dogs, as they may not provide the best fit or security.

  

Can I wash the harness and leash?

Yes, our harnesses and leashes are washable. Please check below care instructions –

·      Hand Wash / Machine Washing.

·      No Bleach/Softener.

·      Rinse Thoroughly – Remove all detergent with clean water.

·      Air Dry – Lay flat or hang to dry, avoid direct sunlight.

 

How do I train my cat to wear a harness?

Introducing your cat to a harness takes patience. Here’s a step-by-step guide:

·      Let your cat sniff and get familiar with the harness.

·      Gently put the harness on your cat indoors, allowing them to adjust.

·      Reward your cat with treats or praise while they wear the harness.

·      Gradually increase the time they wear the harness before taking them outside.

 

 

Order and Payment

How can I place an order?

You can place an order directly through our website by adding items to your cart, proceeding to checkout, and completing the payment process. Once your order is confirmed, you will receive an email with your order details.

 

What payment methods do you accept?

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, etc.)

All payments are processed securely, and we do not store your payment information.

 

Can I cancel or modify my order after it’s placed?

Once an order is confirmed, it cannot be cancelled or modified. Kindly double-check your order details before completing your purchase.

 

Do you offer bulk or wholesale orders?

Yes, we offer bulk or wholesale orders for select products. Please contact us at [email protected] with your requirements for more information.

 

 

Shipping and Delivery

Do you ship internationally?

Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location. Shipping costs will be calculated at checkout.

 

How long does it take to process and ship my order?

Orders are typically processed within 2-3 business days. Shipping times depend on your location:

Hong Kong: [around 4-5 business days]

Asia: [around 7-16 business days]

Rest of the world: [around 15-30 business days]

Please note that international orders may experience delays due to customs processing.

 

Will I have to pay customs duties or taxes?

For international orders, customs duties, import taxes, or other fees may apply depending on your country’s regulations. These charges are your responsibility and are not included in the product price or shipping cost.

 

 

Returns and Exchanges

Do you accept refunds?

We do not offer refunds. All sales are final.

 

Can I exchange an item?

Yes, we allow exchanges for defective or incorrect items only. To qualify for an exchange:

The item must be unused, in its original packaging, and accompanied by proof of purchase.

You must contact us 7 days of receiving your order to request an exchange.

 

How can I request an exchange?

To request an exchange, follow these steps:

1.        Contact us at [email protected] with your order number and details about the issue.

2.        Wait for our team to approve your exchange request and provide return instructions.

3.        Ship the item back to us. You are responsible for return shipping fees unless the product is defective or we made an error.

4.        Once we receive and inspect the item, we will process your exchange.